Frequently Asked Questions

Everything you need to know about shopping with Maze.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button with specific measurements. As a general rule, our items follow standard international sizing, but we recommend checking the fit notes for 'Oversized' or 'Slim Fit' styles.

What is the Maze return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label. Please note that for hygiene reasons, jewelry and intimates are final sale.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery. International orders can take between 7-14 business days depending on customs.

Are your materials sustainably sourced?

At Maze, we are committed to ethical fashion. 60% of our current collection is made from organic cotton, recycled polyester, or Tencel. We audit our factories annually to ensure fair labor practices and environmental standards.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placing an order to request a cancellation or address change by contacting our support team via Live Chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for interest-free installments.